Salary: 20000 - £35000/annum TBC
Category: Public Sector
Job Type: Contract/Permanent
Job Location: Surrey, London
Posted on: 06/09/2010

Parking Appeals Officer



***MUST HAVE PREVIOUS PARKING EXPERIENCE***



Parking Appeals Officer



Must have good working knowledge on parking appeals



Key Result Areas/Overview





• To provide a responsive service to users of Parking services

• Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court and bailiffs.

• To represent the Council where necessary at adjudication, attend seminars and other working groups and functions.

• To report to the Team Leader on the requirements for appropriate stock for all functions



Dimensions of Job



The Post Holder will be responsible for:



1. To work within a team of officers providing the customer interface in Parking Services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, court, bailiffs and data entry.



2. To represent the Council at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.



3. To keep the Team Leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures.



4. Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.



5. To assist the Team Leader with reconciling payments received from various internal and external sources, trace errors and resolve.



6. To liaise with SMPP on financial issues and use the council’s ledger.



7. To process payments received directly at the council.



8. To process refunds.



9. To provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking including complex and contentious cases.





we also have vacancies and supply the below



*Civil Enforcement Officers / Mobile CEO's

*CCTV Officers (BTECH qualified)

*Parking Managers / Contract Managers/ Supervisors

*Parking Appeals Officers

*Debt Recovery / Customer Service Officers

*Parking Consultants

*Regional Managers / Heads of Parking / Directors



We are sorry, but due to high volumes we are not able to respond to unsuccessful applications. You will hear from us by email if we are able to take your CV forward to the next stage

Vacancy Reference: 131004946
Employer/Agency: Unity Recruitment